Your questions about Covid-19, answered
As we adapt to new norms and expectations, we’ve adopted a new standard of cleanliness and ways of working within our hotel.
Now, we know that everything looks a little different so we wanted to answer some commonly asked questions in our Covid-19 FAQs.
Download our detailed FAQ document, or get in touch with our team who will be happy to help.
In line with government legislation, from Saturday 8th August 2020 it is mandatory to wear a face-covering in all public spaces within our hotel to prevent the spread of Covid-19 and protect all guests and team members.
Our guests share their experience of staying at our hotel…
“After a day out at Legoland we were looking forward to our overnight stay. Despite the obvious precautions due to Covid 19 the staff at the hotel were brilliant. The hotel and room were brilliantly clean and very well furnished.”
-Matthew Simon J, TripAdvisor
In our FAQ document, we cover:
How we’re supporting the health and wellbeing of our team members through training, guidance and provision of PPE
How we’re looking after the safety of our guests through new procedures and measures such as social distancing, sanitisation stations and a new check-in/check-out process
A detailed overview of our revised cleaning standards that build upon the robust procedures that were previously in place